How driving performance can benefit your business

Are you looking to drive performance within your business?

One of the benefits of developing an employee led performance culture in your organisation, is that it encourages staff to understand their value and enables them to support the business to achieve it’s overall goals and objectives.

When individuals set their personal development goals, they are more likely to want to ‘own them’ and therefore they are more likely to achieve or even exceeded them. This increase in ability to contribute to the success of the organisation can result in increased productivity.

How to achieve this is set out below:

Planning

The planning stage outlines what should be achieved and to what standard the performance and competencies must be reached.

Employees will create their own objectives as part of the development plan.  The manager will review the performance and development objectives and then agree the objectives with the employee.

It is fundamental to agree a time scale so that the individual is aware of when the objectives should be met.

Monitoring 

The employee’s progress is reviewed at one-on-one meetings. These meetings allow you to offer assistance and to identify any support or tools needed so they can meet the objectives.

The monitoring stage identifies how the employee is doing and what could be improved, it also gives the opportunity to review the development plan to see if anything needs changing or updating.

It is important to meet regularly to review progress and to provide feedback.  If there are issues which might be affecting the achievement of the objectives this could also be identified and addressed during these meetings.  Once again it should be the employee leading the discussion, so encourage them to book the meetings, prepare in advance and lead the sessions.

Review

At the end of a set period, say 3, 6, 12 months, the individual will carry out a self-assessment as a means to reflect on their achievements.  They should also reflect on areas that haven’t been achieved or partially achieved and the circumstances which might have impacted performance or professional development.

As part of this two-way process, the manager would also review the employee’s performance and provide feedback.

Whilst similar in many respects to what we might consider a ‘traditional’ approach, this employee led process increases engagement and the likelihood of a productive, supportive and achievement-led outcome.

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Major sporting events & employment

With the Commonwealth Games underway in Australia and a packed summer of sport on the way, including the Football World Cup, it makes sense for employers to plan how to balance the needs of the business with the interests of individuals wishing to follow these events.

From an employment perspective, the challenges mainly come in the form of increased requests for annual leave, sickness absence and website usage during working hours.

So how best should we as employers’ handle this?

  • Be aware of the time differences and when key events may take place;
  • Discuss with your team their wishes and the needs of the business;
  • Identify if there can be any flexibility on your part and theirs. You may allow staff to swap shifts with their manager’s permission but any change in hours or flexibility in working hours should be approved in advance of the event;
  • Consider how you might handle multiple requests for leave, following your normal process first but then you might agree a ‘first come first served’ approach;
  • Sickness absence policies still apply during this time so remind people that attendance levels will be monitored during this period in accordance with your policy, any unauthorised absence or patterns in absence could trigger disciplinary proceedings. This could include high levels of sickness, late attendance or lower levels of performance at work due to post event celebrations;
  • Consider if you can operate a more flexible working day for a limited period, agreeing when time will be made up;
  • Allowing staff to listen to the radio or watch the TV for key events may be another possible option (always bearing in any mind health & safety implications);
  • You may need to remind people about your policy regarding web use in the work place, what is and is not acceptable use. If you are monitoring internet usage, remember to make it clear that it is happening;
  • It maybe useful to remind people that whilst they may wish to drink while watching events, coming to work under the influence of alcohol or drinking at work may result in disciplinary procedures. You may already have a no alcohol policy in place.

Finally, bear in mind to be fair and consistent with all staff when allowing additional benefits during major sporting events, as not all staff will be interested in the event and may view any ‘additional benefits’ given to colleagues as special treatment.

Right from the start..

You have experienced an increase in demand from your customers, they are becoming more and more demanding and are requesting more of the goods and services you provide.

Due to the demand, you believe you need to increase your headcount to help meet the customer requirement, but equally maintain the same level of service.

You aspire to continue driving the business forward in meeting the customer expectation and the business objectives, therefore you hire extra people.

Now that you have hired new employees into the business, your desire is for them to reflect the behaviours in line with your company culture and values and to deliver an outstanding service to your customers.

So, how could you achieve this?

This can be done by way of:

An effective on boarding programme

Discuss the company’s Mission, Vision and Values and the behaviours you expect of all employees.

Meet the team and key people who will provide new employees with an insight into what the business does and how they fit in.

Other areas you would cover in an induction programme are:

Terms and conditions

It is a good idea to talk through key terms and conditions with the new worker and give them details such as:

  • hours of work, including breaks
  • pay and benefits
  • Sickness and holiday procedures
  • Dress code/PPE

Policies/Company procedures

Provide the employee with a copy of company procedures and employee handbook drawing their attention to the most important areas such as:

  • Equality and Diversity
  • Confidentiality
  • Disciplinary and grievance procedures
  • Code of Conduct
  • Use of Social Media

Health and Safety

You are legally required to provide workers with any health and safety information they need to carry out their job safely.  This would include fire safety procedures, notifying them of any hazards on site and inform them if there are dedicated smoking areas.

Other areas which are beneficial to cover as part of the induction are a site tour and an introduction to equipment, where their job might involve operating machinery.

To further enhance a new employee’s knowledge and skill, you may need to provide technical skills training including customer service and IT skills training along with interpersonal skills training covering areas such as listening, verbal and written communication as well as time management.  This training could be in house or via external training, mentoring, coaching or job shadowing.

The key benefits of carrying out effective inductions together with training opportunities are:

-Enhances your employer brand

-Boosts employee engagement and retention

-Increases potential internal promotions, rather than costly recruitment & training of new employee

-A highly skilled workforce

Managing Absence Successfully

Did you know, according to the Centre of Economic and Business Research, sickness absences cost businesses a huge £18 billion per year?

The CIPD’s Annual Absence Management Survey Report 2016 confirmed that the most common causes of short term illnesses are:

  • Minor Illnesses such as flu, colds, stomach upsets, headache, migraines
  • Stress
  • Musculoskeletal injuries such as neck strain, repetitive strain
  • Home and family carer responsibilities
  • Mental Ill health such as clinical depression and anxiety

The common causes of long term illnesses are:

  • Stress
  • Acute medical conditions such as stroke, heart conditions
  • Mental ill health such as clinical depression and anxiety
  • Musculoskeletal injuries such as neck strain, repetitive strain

So, what steps can you put in place to manage both short and long-term absence?

  • Have a clear Sickness Notification Policy requiring the individual to phone and speak to a line manager to notify they are absent. This allows for a conversation to manage any operational impact and can deter non-genuine short-term absences.
  • Request that fit notes are supplied where absences are more than 7 days in a row. This could indicate the duration which the absence is likely to be.
  • Consider whether a phased return or adjustment to work pattern or work load is required.
  • Return to work interviews are important and are used as a deterrent of non-genuine short-term absences. These interviews are proven to help identify underlying health issues which might be causing the absence.
  • Flexible working initiatives such as working from home or change of working hours are worth considering as they support staff in better work life balance, thus reducing the chances of developing stress related illnesses.
  • Consider Employee Assistance programmes (EAP). This is a counselling service which aims to help reduce absence by offering support to employees to help them cope with work and personal life issues.  Advice on stress management, depression, relationships, financial concerns and family concerns are some of what is generally offered by an EAP.
  • Occupational Health – you could consider the services of an Occupational Health provider if the absence is long term.

 

Introducing HRML Genie – Our HR System

An HR System allows businesses to function efficiently by effectively managing its employees. With a robust system in place, admin tasks can be performed quickly and accurately without the hassle of handling high volumes of paper.

The benefits of having an HR system are innumerable as they continue to address more and more business-related challenges. Cumbersome systems are officially a thing of the past, as our intuitive and straightforward online software is designed to help you easily and securely access all your HR data from anywhere with an accessible internet connection.

We have recently launched our HR System– HRML Genie.  

The key essential features which HRML Genie offers include:

Approve / Monitor Holiday Requests

This is a simple and straightforward process for holiday approval and saves time. A central record is kept so you are familiar with who is currently on holiday.  HRML Genie allows employees to view their holiday allowance, submit and check requests against an online team calendar.

Manage Employee Absence

Every absence is logged, approved and analysed. By having a central absence management system you can be proactive and identify problems before they develop, without adding extra admin.

Performance Management

Keeping on top of performance is key within a business.  Individual employee performance records are kept to allow you to:

  • Keep notes of all one to one meetings
  • Record actions and objectives
  • Receive notifications to make sure meetings happen
  • Link employee objectives with company goals

Having this functionality means it’s easy to identify training needs or ascertain specific certification which may be required. This is also a useful tool which provides employees the opportunity to develop.

Streamline reports

In addition to simply sort and manage data, HRML Genie offers a powerful analytical feature that can integrate and process data which identifies important trends by generating custom reports.

Organise Documents: keep all employee documents safe and publish policies online

This feature allows you to:

  • Easily share your company documents policies & procedures and monitors who reads them.
  • Keep all documents relating to individual employees in one secure place.
  • Mail merge feature enables you to create and send documents to an individual, department or group audience within your company, making communication in your business super easy.

API System & Calendar Integration

The benefit of this feature allows you to Streamline information across key systems and be assured that your data has synced perfectly between platforms.  Your holiday calendars in HRML Genie can be displayed in other applications such as Microsoft Outlook, Google Calendar and Apple Calendar.

What’s more, employees can be responsible for entering their own data, meaning they can manage tasks such as updating their home address and contact details rather than this being done by you as the employer.  This is not only an employee engagement tool but enables HR to focus on key specific business requirements.

By automating many of the day-to-day HR processes, HRML Genie will free up time so you and your employees can focus on the value aspects of the job, thus increasing productivity and innovation in your workplace.

If you would like to find out more on HRML genie or to preview a demo, please call us on 01452 739000 today.

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Flexible working requests – getting it right!

What is your approach to flexible working and how should a flexible working request be handled?

‘Flexible working’ is a working arrangement not only to benefit the employee but also has associated business benefits and provides flexibility to how and when employees work.

The Employment Rights Act 1996, under section 80F permits a statutory right to request contract variation through submitting a flexible working application.

To make a flexible working application an employee should be continuously employed with their current employer for a period of at least 26 weeks.

An employer must consider all requests reasonably and inform the employee of that decision as soon as possible.

If the employee’s request is accepted, you should discuss the changes with the employee as soon as possible. Be aware that this would be a permanent change to the employee’s contract and employees can only make one request in any 12-month period.

It is a statutory requirement for the process to be completed within three months of the request being received, to include appeals.

A request can only be refused where there is a business reasons for doing so, such as:

  • burden of additional costs
  • inability to reorganise work amongst existing staff
  • inability to recruit additional staff
  • detrimental impact on quality
  • detrimental impact on performance
  • detrimental effect on ability to meet customer demand
  • insufficient work for the periods the employee proposes to work
  • planned structural change to the business

 

 ‘Good practice’ tips for handling a successful flexible working request:

  • Once the request is received, the employer should arrange a meeting as soon as possible to discuss and allow the employee to be accompanied at the meeting if they so wish
  • Communicate and keep the employee informed
  • Ensure the decision is based on business reasons and not based on the assumption that the employee will be less productive or less reliable

The recruitment time bomb

As we move further towards full employment, businesses are finding it more and more difficult to recruit the right people.  Combine this with our leaving the EU and therefore removing access to people eager to work for us we are sitting on a recruitment time bomb.  So what can forward-thinking companies do?  The answer is what many forward-thinking companies are already doing and focusing on being an employer of choice.

As employers will all be fighting over the same people, how can you stand out from the crowd and be the most attractive employer?

  1. Consider flexible working practices – this is not just the domain of working parents, many younger workers are much more focused on having a work life balance. Companies that have for example enabled their people to start early and finish early so people can ‘have a life’, have a real pull.
  2. Tailor your benefits package – it is not all about money either. Have the flexibility to tailor your package to the workforce and take advantage of many of the ‘free’ benefits available.
  3. Train and invest in your people – people want to be building up their skillset and learning, understand their aspirations and match them to the business needs
  4. Provide an enjoyable and engaged workplace where people understand what they have to achieve and the part they play in the overall success of their organisation and they have fun doing it
  5. Demonstrate your commitment to their wellbeing by being understanding and encouraging, listening and supporting. You will be amazed at how you will be repaid in enthusiasm, motivation and performance
  6. Ensure the line managers are the best they can be. Many people leave an organisation because of their line manager, don’t be one of those employers
  7. Don’t forget the adage that if you look after your people, they will look after your customers.

 

With social media meaning the word gets out there if you are an employer of choice, if you get it right, your existing people will also be your best recruitment tool!